Terms & Conditions


General Terms and Conditions

This website and its original content is protected by Copyright Law and under no circumstances to be copied or used without authority or permission. Any original content, original statements, original product descriptions, original creations copied, used or plagiarised is a breach of © 2023, Eloïse Panetta 

Eloïse Panetta owns and operates www.eloisepanetta.com and is protected by Copyright Law and must not be plagiarised, used unlawfully or copied in any way without the written consent of Eloïse Panetta. Eloïse Panetta rightfully owns all of the original content on this website including original botanically dyed creations, original photos, original statements, original product descriptions, original botanically dyed silk hair accessories, original accessories, original jewellery and original clothing. Under no circumstance is any of Eloïse Panetta's original content on this website to be copied or used without consent or permission. 


Eloïse Panetta, Eloise Panetta, www.eloisepanetta.com, @eloisepanetta, EP, We, Us - means Eloïse Panetta | ABN 51 207 175 908 | All rights reserved.

You, Your - means you the customer.

Eloïse Panetta reserves the right to amend any information found on our website, Instagram, Facebook and policies without prior notice. 

By purchasing any Eloïse Panetta product and using our online store, services and website, you are in agreement with all of the terms and conditions mentioned in our Shipping and Returns Policy, Faulty items and Repairs Policy, Customer Service- Terms and Conditions Policy and Privacy Policy. 

We strongly encourage you to read all of our policies to ensure you are completely in agreement before purchasing from us. If you have any questions regarding any of our policies, please get in touch with our friendly customer service team at contact@eloisepanetta.com

Eloïse Panetta uses Stripe as our secure payment gateway. When placing an order with Eloïse Panetta, you (the customer) confirms that you are authorised to use your selected card. Eloïse Panetta cannot be held responsible for any loss suffered because of unauthorised and unlawful access to our website or any third party services used to provide you with a service. 

Our third party services and integrations include:

  • Mailchimp
  • Stripe
  • Paypal
  • Shopify
  • DHL
  • Australia Post

All of our third party services are extremely trustworthy, professional and extremely reliable services used frequently by the ecommerce industry. 


Every effort and care is taken to ensure our website is entirely secure and we make every effort to use available safety and security measures and technology available to ensure this.

We absolutely respect and protect your privacy, and will do everything in our power to ensure our security measures are always maintained at the highest possible standard . 


All payments and pricing are billed in Australian dollars (AUD) and includes GST.

Currency conversions are set by your bank and may incur additional charges. We are not responsible for these additional charges and we advise you contact your financial institution to calculate the currency conversion prior to your purchase. 

Eloïse Panetta reserves the right to make changes to this terms and conditions-customer care policy without notice.

Privacy Policy:

We absolutely respect and protect your privacy. 

This privacy policy outlines how Eloïse Panetta uses and protects any information you have provided us when using our website and services.

We are committed to keeping your personal information completely private and secured. Any information collected from you is kept strictly private and secured.

We do not sell, share or swap any of your personal information with anyone or any company under any circumstance. Any collected personal information such as your email or address is strictly used only to identify you, your purchases and communicate to you via email marketing. 

When purchasing from Eloïse Panetta, your financial details are passed through a third party platform called Stripe, which is a trusted and industry standard service.

Under no circumstances do we ever store or record any of your financial information.

We strongly encourage you to thoroughly read this privacy policy before you provide us with any personal and financial information to ensure you are satisfied with this policy.

Eloïse Panetta reserves the right to make changes to this privacy policy without notice.