Product Care


© 2020, Eloïse Panetta

Please get in touch with our customer care team if you have any questions about our care instructions or need any help prior to cleaning your product at contact@eloisepanetta.com

Jewellery:

All of our Eloïse Panetta products are fragile and delicate in nature.  You should always wear your item with absolute love and care.

925 Sterling silver

Sterling silver is naturally prone to tarnishing. Please don't consider this a fault. With some love and care, you can gently polish your silver piece and restore its beauty. 

Please follow these simple steps to ensure your piece is well loved and cared for:

  • Please protect your piece from beauty sprays such as: perfumes, moisturisers, body spray, hairspray

  • Avoid touching your piece with oily/dirty fingertips

  • Please remove your piece before showering, swimming, exercising and washing your hands. Exposing silver jewellery to water or respiration will quickly tarnish the surface.

  • Polish your piece gently and carefully when it needs it. Use a sterling silver polishing cloth or gently polish the surface with a soft bristle tooth brush.

  • Store your piece in its protective linen pouch

 

9ct Yellow Gold

Precious gold is naturally prone to tarnishing over time. Please don't consider this a fault. With some love and care, you can gently polish your gold jewellery piece and restore its beauty. 

Please follow these simple steps to ensure your piece is well loved and cared for:

  • Please protect your piece from beauty sprays such as: perfumes, moisturisers, body spray, hairspray

  • Avoid touching your piece with oily/dirty fingertips

  • Please remove your piece before showering, swimming, exercising and washing your hands

  • Polish your piece gently and carefully when it needs it. Use a gold polishing cloth or gently polish the surface with a soft bristle tooth brush or soft dry cloth.

  • Store your piece in its protective linen pouch

 

18ct Gold plating

All of our gold plated pieces have been 18ct gold plated over 925 sterling silver. This is to ensure the highest material quality is achieved. Gold plating is naturally prone to tarnishing and wearing off over time. Please don't consider this a fault. Please avoid using any beauty products when wearing your gold plated jewellery. Some beauty products may have a negative reaction with gold plated jewellery which will result in changes to the colour or texture of your piece over time. Always ensure your beauty products are completely dry and removed from your hands before you wear or touch your plated piece. 

Please follow these simple steps to ensure your piece is well loved and cared for:

  • Please protect your piece from beauty sprays such as: perfumes, moisturisers, body spray, hairspray

  • Avoid touching your piece with oily/dirty fingertips

  • Please remove your piece before showering, swimming, exercising and washing your hands. Exposing plated jewellery to water or perspiration will cause the thin layer of gold to disintegrate and wear off.

  • Always clean you piece after wearing it with a soft cotton ball or jewellery cloth

  • Store your piece in its protective linen pouch

 

Pearls

Stones such as pearls should be cleaned using an untreated, dry, soft cloth only. Avoid exposing your pearl jewellery to extreme heat or cold as this may cause the stone to contract or expand and can loosen the setting or crack. Do not use tissue paper or paper towels to clean gemstones as they can cause scratching to the surface of the stone.

 © 2020, Eloïse Panetta

Botanical Silk Products

Our botanical silk is a handmade fabric that has been dyed from natural Australian botanics. It is completely free from any chemicals and extremely fragile and delicate in nature. Botanical silk will naturally evolve over time and this is a normal characteristic and unique quality of the botanical dyeing process and should not be considered a fault. Love and care should be taken at all times when wearing and storing your botanical silk product. 

Please follow these simple steps to ensure your botanical silk piece is well loved and cared for and refer to the individual product care instructions for each botanically dyed silk product below:

 

  • Avoid wearing your botanical silk in direct sunlight for long periods of time as the UV rays can cause the fabric to fade
  • Remove excess water from garment by carefully rolling your silk in a towel and then gently squeezing out remaining water

  • Dry flat in the shade and allow to dry completely before wearing.

  • Cool iron with protective cloth if necessary or use a steamer (preferred) and delicately steam ever the silk to restore its beauty. 

  • Be careful of sharp or rigid surfaces that may catch or snag your silk piece

  • Avoid contact with beauty products such as deodorant, perfumes and makeup as this can have an unpredictable reaction with the natural dyes and change the colour of the silk. Always apply your products directly to your skin and avoid any contact with the silk. Always allow beautify products to air dry completely before wearing your botanical silk products.

Botanically Dyed Silk Hair accessories:

Unless you have a stain on your botanical silk hair accessory, laundering is not necessary and we recommend to air your product instead. If you should need to launder your silk hair accessory, delicately spot clean with cold water first or delicately immerse in a bowl of cold water. Do not use any chemicals on the silk. Do not soak or wring out. Do not dry clean. Dry flat in the shade and cool iron or steam if necessary to restore the silk to its original beauty.

Botanically Dyed Silk Bags:

Unless you have a stain on your botanical silk bag, laundering is not necessary. If you should need to launder your silk bag, delicately spot clean ONLY with cold water. Never immerse bag in water as this will cause damage to the bag. Do not use any chemicals on the silk. Do not soak or wring out. Do not dry clean. Dry flat in the shade and cool iron or steam if necessary to restore the silk to its original beauty.

Botanically Dyed Silk Pillowcases:

Delicate hand wash in cold water only. Turn silk pillowcase inside out and delicately wash in cold water. Use a mild detergent solution of silk or wool wash. We strongly recommend to use Bondi Wash as this is chemical free, sustainable, biodegradable and tried and tested on all of our botanical silks. Do not use any chemicals on the silk. Do not soak or wring out. Do not dry clean. Dry flat in the shade and cool iron or steam if necessary to fluff out the silk to its original beauty.

Botanically Dyed Silk Garments:

Please follow these simple steps to ensure your botanical silk piece is well loved and cared for:

  • Avoid wearing your botanical silk in direct sunlight for long periods of time as the UV rays can cause the fabric to fade
  • Delicate hand wash in cold water only using an environmentally friendly silk wash. Eloïse Panetta proudly uses Bondi Wash Delicates Wash to launder our all of our silk products. Use 10ml of silk wash in a basin with cold water and gently swish your silk product, being careful not to scrunch or cause damage to the silk. Do not dry clean.
  • Remove excess water from garment by carefully rolling your silk in a towel and then gently squeezing out remaining water
  • Dry flat in the shade and allow to dry completely before wearing.
  • Cool iron with protective cloth if necessary or use a steamer (preferred) and delicately steam ever the silk to restore its beauty. 
  • Be careful of sharp or rigid surfaces that may catch or snag your silk piece
  • Avoid contact with beauty products such as deodorant, perfumes and makeup as this can have an unpredictable reaction with the natural dyes and change the colour of the silk. Always apply your products directly to your skin and avoid any contact with the silk. Always allow beautify products to air dry completely before wearing your botanical silk products.

 Silk

Our silk products are extremely fragile and delicate in nature. Love and care should be taken at all times when wearing and storing your silk garment.

Please follow these simple steps to ensure your silk piece is well loved and cared for:

  • Delicate hand wash in cold water only using an environmentally friendly silk wash. Eloïse Panetta proudly uses Bondi Wash Delicates Wash to launder our all of our silk products. Use 10ml of silk wash in a basin with cold water and gently swish your silk product, being careful not to scrunch or cause damage to the silk.

  • Remove excess water from garment by carefully rolling your silk in a towel and then gently squeezing out remaining water

  • Dry flat in the shade and allow to dry completely before wearing.

  • Cool iron with protective cloth if necessary or use a steamer (preferred) and delicately steam ever the silk to restore its beauty. 

  • Be careful of sharp or rigid surfaces that may catch or snag your silk piece

  • Avoid contact with beauty products such as deodorant, perfumes and makeup as these chemicals can stain and damage your silk garment. Always apply your products directly to your skin and avoid any contact with the silk. Always allow beautify products to air dry completely before wearing your botanical silk products.

 

© 2020, Eloïse Panetta

Please get in touch with our customer care team if you have any questions about our care instructions or need any help prior to cleaning your product at contact@eloisepanetta.com